Dating & Relationship Coaching
Guidelines and How It Works
To contact Ask Mars Venus, dial 1-888-627-7836 . There will be a recorded message describing the program. To bypass the message and be connected directly to a relationship coach, press 1. You will then be prompted for your payment information. Once your payment is processed, you will be connected with a coach.
If you would like to listen to the message describing the program, simply stay on the line and you will hear a more detailed explanation of the program. Once the message is complete, you will be asked to press 1 and you will be prompted through the payment process. At the end of the payment process, you will be connected to an Ask Mars Venus Relationship Coach.
You can also get operator assistance to process your call
by pressing 0 at any time.
This standard rate is $1.99 per minute. There is no limit
on the amount of time that you can speak to a relationship coach
and, with this plan, you simply pay for the minutes used
each time you call.
Absolutely. When you call in, one of the options is to be connected through the system by speaking with a live operator. If you want to connect with a specific coach, please choose this option by pressing 0 at any time. When you are connected to the operator, ask for your favorite coach.
The one challenge here is that it's quite possible that your coach may be talking with another person. The best solution is to click here to request an appointment with a coach. We will then confirm your appointment with your coach and that time will be set aside to meet with you. Without setting an appointment, it is not possible to guarantee reconnecting with the same coach.
The Ask Mars Venus Relationship Coaching line is designed to be a quick reference guide to the Mars Venus material. Calling a coach can help you with all of the following issues:
Calling an Ask Mars Venus Relationship Coach can change your life by helping you focus on the areas you want to more clearly understand and what you can do to create the results you really want to have.
Coaching in this fashion is designed to help you understand what is going on in your relationship and what you can do to change it. It is not designed to "fix" your partner or any other person you want to change. It will help you identify how you can improve your relationships and it offers exercises you can do with your partner or by yourself.
The system is designed so that every 10 minutes you will hear an audible beep informing you that 10 minutes have passed. When your card is about to expire, your call will be interrupted and you will hear a recording indicating how much time is left. At that point if you want to extend your call please follow the instructions spoken to you in order to extend. You will be asked for payment information again because, for your protection, we do not store credit card details. All extended minutes are billed at the standard rate of $1.99 per minute. Once the call ends, the system will total the number of minutes used and the charge will be applied to the credit card you chose to extend with.
If you do not want to extend your call, but merely want to use your remaining time, please listen for the prompts to reconnect you with your coach.
No, this program is not therapy, or counseling. There are several people who are therapists or counselors on staff, but the model we use for working with clients is coaching. Coaching is designed to give shorter bursts of information to the caller. The relationship between the coach and caller takes place on the phone only. Ask Mars Venus Relationship Coaching is designed to help the caller deal with issues as they happen and does not offer traditional counseling services like treatment planning, or diagnosis. It is a quick reference guide to the Mars Venus material exclusively. If you feel that professional counseling would help you, please pursue that avenue as well.
Unfortunately, no. Our refund policy is as follows:
Once you are connected to an Ask Mars Venus Relationship Coach, the first three minutes of each call are considered a grace period. If you choose to end the call during that time, you will not be billed - therefore no refund will be necessary. If you choose to continue after the three minutes, you are electing to accept any information provided as services rendered and no refund would be possible. You would be billed for the entire length of the call. All standard calls or minutes extended from a pre-purchased PIN bill at the rate of $1.99 per minute.
We make every attempt to provide you with the information you request in the shortest time possible. Our coaches regularly ask if you would like more information and you should feel comfortable ending the call at anytime. Keep in mind that this process can be very empowering and you could lose track of time. To help with this, you will hear an audible tone every ten minutes to help you keep track of the time you have spent.
You can pay using any major credit or debit card. Your card will be charged when the call is processed.
Spend some time considering why you're calling. Do you have a specific question you want answered, or are you just looking for some insight into your relationship? You will feel more satisfied with your call if you spend a few minutes thinking about what you really want to accomplish from the call. When you speak with your coach, share this information with them.
There is no time limit to your call. All of the Ask Mars Venus Relationship Coaches are trained to offer you the support that you want in the shortest amount of time possible. It is not our desire to keep you on the phone longer than necessary. Coaches are trained to ask you routinely throughout the call if you want more information. If, at any time, you want to end the call, simply let the coach know and they can complete the call. Our intention is to provide you with the support you are asking for as quickly as possible.
Keep in mind, it does take time for the coach to clearly understand your situation and they may ask you questions to speed up this process. Be prepared to share with your coach the information needed to effectively offer you a solution. Also, we are not mind readers. We cannot predict your future. Our commitment is to help you clearly identify what is wrong, and outline possible solutions.
If you would like to request a male or female coach please ask the operator if there is someone available of the sex that you would like to talk with.
Revised: April 24, 2007.